For assistance, please submit an online support request to the ISD Service Desk at http://servicedesk.beth.k12.pa.us or call 610-849-1899 / ext. 35700
The IT Support Services Team is comprised of 3 groups that provide IT support throughout the District. The 3 groups are: Service Desk Level 1 - Technical Assistants, Service Desk Level 2a - Support Technologists, and Repair Services Level 2b - Repair Technicians. The Service Desk is the single point of contact for the team and the entire Information Services Department.
The IT Support Services Team is responsible for providing technical support over the phone, technical support in each building, repair for all technical equipment, and deployment/configuration of all new equipment. Together, the team supports every building in the District, every student and staff member, and all IT equipment in the District including: 15,000 computers (Chromebooks, Windows, and Macintosh), 1000 iPads, 800 printers, other computer peripherals, IP telephones, intercom systems, PA systems, classroom instructional equipment, 2-way radios, clock systems, etc.
name | title | phone | |
---|---|---|---|
ISD Service Desk | 35700 | ||
Scott Best | Supervisor of IT Support Services | 35719 | |
Brandon Hriniak | Technical Assistant | ||
Janice Pereira | Technical Assistant | ||
Patricia Rider | Technical Assistant | ||
Linda Torlay | Technical Assistant | ||
Patric Hettman | Support Technologist | ||
Raymond Lance | Support Technologist | ||
Kevin Lindaman | Support Technologist | ||
Peter McLeod | Support Technologist | ||
Karen Royer | Support Technologist | ||
William Van Ackeren | Support Technologist | ||
Christopher Corriere | Repair Technician | ||
Glenn Gross | Repair Technician | ||
Randy Ziminsky | Repair Technician |