IT Support Services (includes the ISD Service Desk)

For assistance, please submit an online support request to the ISD Service Desk at http://servicedesk.beth.k12.pa.us or call 610-849-1899 / ext. 35700

The IT Support Services Team is comprised of 3 groups that provide IT support throughout the District. The 3 groups are: Service Desk Level 1 - Technical Assistants, Service Desk Level 2a - Support Technologists, and Repair Services Level 2b - Repair Technicians. The Service Desk is the single point of contact for the team and the entire Information Services Department.

The IT Support Services Team is responsible for providing technical support over the phone, technical support in each building, repair for all technical equipment, and deployment/configuration of all new equipment. Together, the team supports every building in the District, every student and staff member, and all IT equipment in the District including: 15,000 computers (Chromebooks, Windows, and Macintosh), 1000 iPads, 800 printers, other computer peripherals, IP telephones, intercom systems, PA systems, classroom instructional equipment, 2-way radios, clock systems, etc.

Staff Listing

name	title	phone	email
ISD Service Desk		35700
Scott Best	Supervisor of IT Support Services	35719	Email
Brandon Hriniak	Technical Assistant		Email
Janice Pereira	Technical Assistant		Email
Patricia Rider	Technical Assistant		Email
Linda Torlay	Technical Assistant		Email
Patric Hettman	Support Technologist		Email
Raymond Lance	Support Technologist		Email
Kevin Lindaman	Support Technologist		Email
Peter McLeod	Support Technologist		Email
Karen Royer	Support Technologist		Email
William Van Ackeren	Support Technologist		Email
Christopher Corriere	Repair Technician		Email
Glenn Gross	Repair Technician		Email
Randy Ziminsky	Repair Technician		Email